2038 Privacy Policy — How We Protect Your Information
This document clearly explains how the 2038 platform collects, uses, stores, and protects the personal information of users in Malaysia. Your privacy is our priority, and we are committed to handling all data with full responsibility.
This policy is effective from 1 January 2026 and may be updated from time to time.
Information We Collect
When you register and use the 2038 platform, we collect various types of information to ensure our services run smoothly and securely. The types of information we collect include:
- Account information: Full name, email address, phone number, date of birth, and the username you registered with when creating your account.
- Payment information: Payment method details used include TNG eWallet, FPX, and local bank information. All transactions are processed in Malaysian Ringgit (MYR). We do not directly store credit or debit card numbers — this data is handled by recognised payment processors.
- Device and browser information: IP address, browser type, operating system, device type (smartphone, tablet, desktop), and other relevant technical information to ensure the platform functions correctly on your device.
- Usage data: In-platform activity records such as games played, session duration, bets placed, and transaction history.
- Cookies and tracking technologies: We use cookies to maintain your login session, store language preferences, and help us understand platform usage patterns.
How Your Information Is Used
All information we collect is used for clear and legitimate purposes. 2038 uses your data to:
- Processing account registration and verifying user identity;
- Processing MYR deposits and withdrawals securely;
- Providing effective customer support when you contact us;
- Detecting and preventing fraud, money laundering, or suspicious activity;
- Sending important notifications related to your account, such as deposit confirmations or password changes;
- Complying with applicable legal and regulatory requirements;
- Improving the user experience based on analysis of overall usage patterns.
We do not use your personal information for marketing purposes without your consent. Promotional communications are only sent if you agreed during registration or have since opted in to receive them.
Cookies, Tracking & Data Storage
Use of Cookies
The 2038 platform uses first-party cookies to maintain your login session, save your preferences, and ensure session security. These cookies do not share your personal information with any third parties. You can manage or disable cookies through your browser settings, though this may affect certain platform functionality.
Data Retention Period
Account information and transaction records are retained for as long as necessary to fulfil the purpose for which the data was collected, or as required by applicable law. Upon official account closure, personal data that is no longer needed will be deleted or anonymised within a reasonable timeframe, unless retention is required for legal compliance.
Data Security
All data is transmitted via SSL encryption. Passwords are stored in encrypted form and cannot be read by anyone, including our own team. Access to user data within internal systems is restricted to authorised personnel only.
Sharing Information with Third Parties
2038 does not sell, rent, or disclose users' personal information to third parties for marketing or commercial purposes. However, there are limited circumstances in which we share necessary information:
- Payment processors: To process MYR deposits and withdrawals, the required transaction information is shared with recognised payment processors bound by strict confidentiality agreements.
- Legal requirements: We may be required to disclose information to the relevant authorities when there is a lawful request enforceable under applicable law.
- Fraud prevention: In cases of suspected fraud or serious security threats, relevant information may be shared with security agencies or relevant industry partners.
In all cases above, information sharing is kept to a minimum and limited strictly to what is necessary. All third parties we engage with are bound by confidentiality obligations equivalent to or stricter than our own standards.
Your Rights as a User & How to Contact Us
As a 2038 platform user, you have the following rights regarding your personal data:
You have the right to request a copy of the personal information we hold about you. Requests can be submitted through customer support.
If your information is inaccurate or incomplete, you have the right to request a correction. Simple updates can be made directly in your account profile settings.
You may request account closure and deletion of your personal data, subject to record-keeping requirements mandated by law.
Contact Us for Privacy Enquiries
For any enquiries regarding this privacy policy, data access requests, or complaints about how your data is managed, please contact the 2038 support team:
- [email protected]
- Review FAQ page for general guidance.
This privacy policy may be updated from time to time to reflect changes in our practices or legal requirements. Any changes will be published on this page and take effect immediately upon publication.
Have More Questions About Your Account?
Check our FAQ page or register a new account to get started on the 2038 platform safely and with confidence.